In addition to earning and redeeming points which can be converted into cash rebates, this is where your SUNWAY PALS card can also be used for parking and pays for your parking fee at the selected locations (refer Q3).
For existing members:
With SUNWAY PALS card
If you have the card without the Mobile Money logo, replace your existing SUNWAY PALS card with one featuring the Mobile Money logo at the back of the card at the SUNWAY PALS Membership Counter. If your card features the Mobile Money logo, top up your card at the selected locations (refer Q10). The card can be replaced instantly for free upon presenting the existing card.
Without SUNWAY PALS card
Visit SUNWAY PALS Membership Counter to collect your card.
Visit the SUNWAY PALS Membership Counter and sign up for FREE.
Sunway Pyramid, Sunway Pyramid Hotel, Sunway Putra Hotel, Sunway Resort Hotel & Spa, Menara Sunway, The Pinnacle, Sunway University, Sunway Monash University, Kompleks BRT Sunway, Sunway Putra Mall, Sunway Velocity Mall,Sunway Medical Centre, Sunway Nexis, Sunway Giza and Sunway Geo Avenue
Step 1: Visit SUNWAY PALS top up kiosk beside the auto pay machines at selected locations (refer to Q10).
Step 2: Insert SUNWAY PALS card into card holder.
Step 3: Check balance on screen.
Step 4: Insert notes to top up.
Step 5: Remove card
We accept the denomination of RM5, RM10, RM50 & RM100.
A minimum balance of RM10 parking credit must be available in your card to enter parking.
No, there is no surcharge when using this card.
To enter/exit parking, tap and hold SUNWAY PALS card on SUNWAY PALS card reader until you hear a ‘beep’.
Yes, you can use it for Preferred Parking at Sunway Pyramid.
• Red Zone: F, G
• Orange Zone: CP2
• Blue Zone: B1
Sunway Pyramid Hotel:
Sunway Resort Hotel & Spa:
Sunway Monash University:
Building 7 foyer
Kompleks BRT Sunway:
Sunway Putra Mall:
Level B1, Level 6
Sunway Velocity Mall:
B1, Green Zone
B2, Red Zone
Sunway Medical Centre:
Tower A (First Floor)
B1 - Escalator Lobby
B1 - Escalator Lobby
LG - Escalator Lobby (CP4)
LG - Escalator Lobby (CP3)
The maximum top up amount is RM400.
No, you will not earn points upon parking credit top up.
Yes, you can get a receipt by pressing the receipt button on the top up kiosk.
Yes, points can be converted into parking credit under certain conditions.
Pals Points parking conversion must be in the denomination
of 1,000 Pals Points while maintaining a minimum balance of 1,000 Pals Points
in the account.
Points available in your account: 10,500 points
Min points to retain in account: 1,000 points
Points balance: 10,500 – 1,000 = 9,500 points
Convertible points: 9,000 (denomination of 1,000 points)
Parking credit: RM90
Final point balance: 1,500 points
You can convert your points into parking credit by visiting the SUNWAY PALS Membership Counter.
The converted points are non-refundable and cannot be converted into cash, unless otherwise stated.
If you lose your card, report it to the SUNWAY PALS Membership Counter in person, by email or phone call. You can find the contact details here.
Parking credit is non-transferable.
No, only a SUNWAY PALS card featuring the Mobile Money logo can be used for the parking feature.
If there's a problem with your SUNWAY PALS card, report it to the SUNWAY PALS Membership Counter in person, by email or by phone. You can find the contact details here.
The balance can be checked at the SUNWAY PALS top up machine (refer to Q10).
If there is no Parking Transaction for a period of twelve (12) consecutive months (“Dormant Period”), Sunway is entitled to deactivate the account for Parking Credits and Member may not be able to use Parking Credits to pay any parking fees.
SPLSB shall levy an administrative fee of Ringgit Malaysia Five Only (RM5.00) (“the Deactivation Fee”) upon deactivation. This Deactivation Fee shall be deducted from the Parking Credits balance.
SPLSB shall further levy a maintenance fee of Ringgit Malaysia Five Only (RM5.00) (“the Maintenance Fee”) at every succeeding six (6) monthly intervals after the Dormant Period if there is no Parking Transaction within said interval. This Maintenance Fee shall be continuously deducted from the Parking Credits balance until the Parking Transaction is resumed by the Member.
For parking credit refund, please proceed to SUNWAY PALS Membership Counter and fill a refund form. A processing fee of Ringgit Malaysia Six (RM6.00) will be levied before the final balance is refunded.
Please proceed to SUNWAY PALS Membership Counter to get a refund on the parking credit.