Hotels Benefits - SUNWAY HOTELS

Hotels Benefits

Promotion Details & Explanation


• Sunway Resort Hotel & Spa
• Sunway Pyramid Hotel
• Sunway Clio Hotel
• Sunway Hotel Seberang Jaya
• Sunway Hotel Georgetown
• Sunway Putra Hotel Kuala Lumpur
• The Banjaran Hotsprings Retreat


ROOMS

  • 2x points + 5% off on Best Available Rates (BAR) for rooms at Sunway Resort & Spa, Sunway Pyramid Hotel & Sunway Pyramid Hotel & Sunway Clio Hotel

DINNING

  • 2x points + 10% off on total food bill (excludes beverages) at The Resort Cafe, Sunway Resort Hotel & Spa

EVENTS & BANQUETS

  • 1x point for every RM1 spent on the total bill

SPA & WELLNESS

  • 10% off on all treatments at Mandara Spa (weekdays only)


• Lost World Hotel 

ROOMS

  • 1x point + 60% off on room rates (Max purchase of six(6) rooms per member per day)
  • Valid from 2 January till 31 December 2017 

EVENTS & BANQUETS

  • 1x point for every RM1 spent on the total bill

Terms & Conditions



ROOMS

(a) ELIGIBLE ROOMS STAY
i.  An "Eligible Room Stay" is a stay of one or more consecutive nights at the same Sunway Participating Hotels by a Sunway PALS Member who:
– provides his/her Sunway PALS physical membership card at the time of reservation or at check-in; and
– pays an Eligible Room Rate with cash or credit card; and
– stays in one of the reserved guest rooms. A Sunway PALS Member may earn credit for up to nine (9) guest rooms, except for The Banjaran Hotsprings Retreat with limit to one (1) villa only, during any Eligible Room Stay if he/she stays in one of the reserved guest rooms and pays an Eligible Room Rate. Only the individual stipulated in the folio is eligible to receive Sunway PALS Points and the individual must be an eligible Member of Sunway PALS prior to the booking confirmation to receive points

(b) ELIGIBLE ROOM RATE
i.An "Eligible Room Rate" is the special room rate that is given to a Sunway PALS Member for his or her stay in a guest room at any of the Sunway Participating Hotel under BAR rate.
ii.All room rates on Best Available Rate (BAR) provided by our Reservation Department on the time of booking or reservation might varied on the next following day if should booking was not made on the day of enquiry.
iii.The Best Available Rate (BAR) guarantee applies to accommodations only (room only), and excludes taxes, service charge and other charges.
iv.The number of points credited will be based on the Eligible Room Charges paid at check-out by the Sunway PALS member.
v.Below categories WILL NOT BE recognised for points:
– the guest room was booked at a group rate as part of an event, meeting conference or organized tour, and the Sunway PALS Member does not directly pay the Sunway Participating Hotel for the room
– the guest room was booked at a wholesaler or crew room rate
– the guest room was booked and payment under corporate name, business, employee or friends and family rate;
– the guest room was booked through a tour operator, online travel channel or other third party channel including, without limitation, booking.com, asis-experience.com, expedia.com, orbitz.com, travelocity.com and ctrip.com
– the guest room was provided complimentary
– the guestroom was booked under the hotel loyalty programme or voucher redeemed through the said programme


(c) ELIGIBLE ROOMS CHARGES FOR POINTS
i.Eligible Room Charges are charges incurred by a Sunway PALS Member on his/her folio for up to nine (9) guest rooms per one day, except for The Banjaran Hotsprings Retreat with limit to one (1) villa only, includes the following:
– Eligible Room Rate for INDIVIDUAL booking and full payment made by cash or individual credit card
ii.Eligible Room Charges DO NOT INCLUDE any business booking (under company name), corporate and business packages, group event bookings, complimentary services, room voucher from any other Loyalty Programme Rewards or any other fees or charges including, without limitation to the following:
– charges from additional add-ons services i.e roll-out bed, breakfast
– mini bar
– in-house laundry services
– direct dialled in-room telephone and direct-dialled in-room fax
– valet parking / parking fee
– spa products and services
– total food and beverage bill from in-room dining
– total food & beverages bill from dining in any F&B outlets that are charged to the room
iii.Points may not be given to the Sunway PALS Member in which the member is not the registered guest and did not pay the folio upon check-out.
iv.Points will be credited to the membership card only upon the check-out and complete payment. If for any reason the stay is not paid upon check-out, only the expenses for related services that have been directly paid to the hotel are eligible for Points.
v.Sunway Participating Hotels may correct the amount of points shown as credited to a Sunway PALS Member at any time. The hotel may decide in its sole discretion whether the event qualifies for the Point.
vi.Sunway PALS membership and points are not permitted to transfer to and from within the programme and or with another Sunway Loyalty Programme under any conditions including and not limited to exiting the programme, combining points among family members and under company accounts.




FOOD & BEVERAGES

(a) ELIGIBLE FOOD & BEVERAGES
i.An "Eligible Food & Beverages" is the total bill that applicable for dine-in and take-away at Sunway Hotels’ Participating dining outlets. The member DOES NOT HAVE to be a diner or be present at the check-out / bill settlement but subject to the following:
– provides his/her Sunway PALS physical membership card at the time of payment settlement
– payment made by with cash or credit card
– valid for a maximum of 20 pax only
ii.Eligible Food & Beverages Charges For Points DO NOT INCLUDE any business booking (under company name), corporate and business packages, group event bookings, complimentary services, cash voucher from any other Loyalty Programme Rewards or any other fees or charges including, without limitation to the following:
– Not valid with any other promotions, discounts or packages and Sunway staff privileges and discounts
– Group booking as part of an event, meeting conference or organized tour or Sunway subsidiary and the Sunway PALS Member does not directly pay the Sunway Participating Hotel for the food and beverages
– Food & Beverages was provided complimentary or partially subsidise by any Sunway subsidiaries
iii.Points will be credited to the membership card only upon the check-out and complete payment. If for any reason the stay is not paid upon check-out, only the payment for F&B billing are eligible for Points.
iv.Total food & beverages bill from dining in any F&B outlets that are charged to the room WILL NOT BE eligible for Points.
v.Sunway Participating Hotels may correct the amount of points shown as credited to a Sunway PALS Member at any time. The hotel may decide in its sole discretion whether the event qualifies for the Point.
vi.Sunway PALS membership and points are not permitted to transfer to and from within the programme and or with another Sunway Loyalty Programme under any conditions including and not limited to exiting the programme, combining points among family members and under company accounts.




EVENTS & BANQUET

(a) ELIGIBLE SOCIAL EVENTS AND WEDDINGS
i.An “Events and Banquet” is any social event or function at the Sunway Participating Hotels booked under individual name/s and it’s not meant for business purpose or usage e.g. weddings, social dinners, celebrations or reunions and gatherings.
ii.Only the individual stipulated in the contract is eligible to receive Sunway PALS Points and the individual must be an eligible Member of Sunway PALS prior to the contract confirmation to receive points in connection with the event. The member does not have to be a guest or attend the event function but subject to the following:
– provides his/her Sunway PALS physical membership card at the day of the event; and
– pays an Eligible Events and Banquet Charges and points will be given upon full payment (excluding any external charges apart from the cost incurred by the hotel) received and after the end event

(b) ELIGIBLE EVENTS AND BANQUET CHARGES FOR POINTS
i.Eligible Events and Banquet Charges For Points including, without limitation to the following:
– Payment done by credit card or cash prior to the event and/or on the last day of the event on the Event and Banquet packages including venue rental and food and beverage
– Points will be credited to the membership card only upon full payment or complete payment. If for any reason the billing is not paid upon the last day of the event, only the payment made directly to the hotel are eligible for Points
– Only valid for new event & banquet bookings only
– No points will be awarded for "no show" or cancelled events when a Member has booked an event guaranteed or full payment with a credit card but then does not hold the event--irrespective of whether or not the Member's credit card is charged for any portion of the event per the hotel's "no show" or cancellation policy
– No points will be awarded if the event or function was provided complimentary, partly or fully sponsored by any Sunway companies and subsidiaries
– Not valid if the events and banquet are booked under another hotel loyalty programme or voucher redeemed through the said programme
– Any additional charges or the unpaid balance are not entitled to Sunway Pals points after the end of event date
ii.Eligible Events and Banquet Charges For Points DO NOT INCLUDE any external charges or cost charged to the hotel, complimentary voucher from any other Loyalty Programme Rewards and/or include any other charges including, without limitation to the following:
– audio visual rental charges
– any 3rd party supplier or agency charges
– flower and decoration
– parking valet and charges
– any charges that are stipulated on the above categories and are non Food& Beverages and venue rental
iii.In situation that the points are unable to be credited on the end event day, please allow a maximum of 2 weeks after the event has been paid for in full, for posting of points to the Member's account.
iv.Sunway Participating Hotels may correct the amount of points shown as credited to a Sunway PALS Member at any time. The hotel may decide in its sole discretion whether the event qualifies for the Point.
v.Sunway PALS membership and points are not permitted to transfer to and from within the programme and or with another Sunway Loyalty Programme under any conditions including and not limited to exiting the programme, combining points among family members and under company accounts.

Date Period

Valid from 1 January 2017 to 31 December 2017