SUNWAY POINTS LOYALTY PROGRAMME MEMBERSHIP
TERMS AND CONDITIONS
Definitions
In these Terms and Conditions, unless the context otherwise
requires, the following words and expressions shall have the following
meanings:
“Account” or
“Membership” means Member’s account containing details including Membership ID,
Member’s Personal Information, record of accumulated Points and Points balance;
‘Electronic
Equipment’ means the equipment provided by Sunway Points - or its assigned
electronic equipment provider to the Merchant in respect of Programme
such as tablet or Electronic Data Capture Terminal;
“Card” or “Cards” means the electronic transaction form factor, namely
Sunway Super App Card (previously known as Sunway Pals)
“Member” or “Members” means
individual(s) who has/have personally signed up, applied for and has/have been
accepted by Sunway Points as participating member(s) of the Programme
and granted SUNWAY SUPER APP Card (previously known as Sunway Pals) in
accordance to the Terms and Conditions set forth
herein;
“Membership
Identification” means identification of membership
(including Password, Member’s ID and PIN) under the Programme
in accordance to these Terms and Conditions;
“Merchant”
or “Merchants” means the participating merchant(s) of
the Programme;
“Mobile
Application” means the mobile application(s) owned
and operated by Sunway Points in relation to Programme;
“Parking
Credits” means the equivalent monetary value topped up by Member to
be used for the payment of parking fees. For avoidance of doubt, the Parking
Credits are different from and are stored separately from the Points and the
account for Parking Credits is managed and operated by Mobile Money
International Sdn. Bhd. (Company No. 670766-W);
“Parking
Services” means the parking services (including the Top Up services)
provided to Members in accordance with these Terms and Conditions;
“Parking
Transaction” means an electronic transaction
generated using Card(s) to top up and pay for the parking fees;
“Car
Park Operator “means the party accept the usage of
Card(s) / Sunway Super App to pay the parking fees;
“Programme” or “SUNWAY SUPER APP”
means SUNWAY Points Loyalty Programme operated by
Sunway Pals Loyalty Sdn Bhd.;
“Sunway
Point” or “Points” means the Points awarded
to Members for redemption of purchases made at participating Merchants’ outlets
under the Programme;
“Rewards”
or ‘Loyalty Rewards” means the products,
services, rewards, gifts or other benefits made available by Merchants under
the Programme which may be redeemed by Members; it is
now categorized as limited purpose e-money issuer (LP EMI) and fall under
category 2/ item 2 of the Financial Services (Limited Purpose Electronic Money
(Exemption) Order 2024.
“Co-Branding” or “Co-Brand Programme”
means a product/ programme from strategic alliance or
collaboration between business partners and Sunway Pals Loyalty Sdn Bhd.
“SUNWAY
Super App Card” or “the Card” means SUNWAY Points Loyalty
Programme Membership Card incorporated with Parking Credits;
“SUNWAY
Super App and SUNWAY Points” (previously known as Sunway Pals) are
owned and operated by SUNWAY PALS Loyalty Sdn. Bhd. (Company No. 914000-K), a
company incorporated in Malaysia under the Companies Act 1965 (The Company);
"Top
Up" means the transaction of adding Parking Credits to SUNWAY Points
Card conducted at any authorized Top Up Kiosk by Member;
“Total
Invoice Value” means the total amount charged by a
Merchant for purchase of goods or services at a Merchant’s outlet after
deduction of any applicable discounts and rebates while for an F&B outlet,
after the addition of service charges and government service tax or any other
taxes as imposed under the applicable law;
“Sunway
Super App and Website” means the mobile
application and website owned and operated by Sunway Pals Loyalty Sdn Bhd in relation to the Programme
and located at Apple App Store , Google Play Store, Huawei App Gallery
Store and www.sunwaypals.com.my or any
other addresses which The Company deems fit from time to time.
1) MEMBERSHIP
1.1) Membership is open to residents of Malaysia
and expatriates residing in Malaysia only.
1.2) Membership is open to individuals who are 13
years of age and above.
1.3)
An eligible individual may sign up and register for the Programme with Sunway Points through the Website or by any
other methods that Sunway Points may decide to implement and establish from
time to time and may then earn Points on various purchases at participating
Merchants’ outlets upon and subject to these Terms and Conditions;
1.4)
By signing and submitting the application of
membership, the applicants accept and agree to these Terms and Conditions.
1.5)
Membership and Members’ entitlement to membership benefits and
privileges of the Programme, including the redemption
of Points and Rewards, shall be in accordance with these Terms and Conditions.
1.6)
Approval and grant of membership shall be at the sole and
absolute discretion of Sunway Points.
1.7)
Each eligible individual shall only apply for and hold one (1)
valid Card only as a Member at any one time. Each member will be issued a form
of Membership Identification which Sunway Points deems fit.
1.8)
Sunway Points reserves the right to reject additional or
multiple applications if Sunway Points determines in its sole and absolute
discretion that the applications are made by the same person.
1.9)
In valuing the customers, the membership is FREE from any
registration, joining, or membership charges. Notwithstanding this, Sunway Points
reserves the right to apply any charges and member fees at any time as it deems
fit.
1.10) By signing up to the Sunway Points
Loyalty Programme, member covenants that he/she has
received consent from their guardian/parent where required.
1.11)The Sunway Points Loyalty Programme
offers two (2) membership tiers as follows:
a) an entry membership tier known as
“Classic”;
b)
a premier membership tier known as “Platinum”.
1.12) Certain Points earned under the Sunway Points
Loyalty Programme shall be designated as “Qualifying
Points”. Such Qualifying Points shall exclude Points issued by designated
marketing campaigns, refunds, appeasements and such other events to be
determined by Sunway Points in its sole discretion.
1.13) Qualifying Points earned between 1
January to 30 June in a calendar year shall qualify you for an upgrade to the
applicable membership tier from 1 July to 31 December of that calendar year.
1.14) Qualifying Points earned between 1 July
to 31 December in a calendar year shall qualify you for an upgrade to the
applicable membership tier from 1 January to 30 June of the subsequent calendar
year.
1.15) Upon expiration of your membership
tenure in a particular tier and if you have not earned sufficient Qualifying
Points to be retained in that tier, you shall be downgraded to the applicable
membership tier.
1.16) The benefits and privileges of each
membership tier shall be as set out from time to time
in the Application.
2. SUNWAY SUPER APP CARD (PREVIOUSLY KNOWN AS SUNWAY PALS)
2.1) The use of SUNWAY SUPER APP Card by
Members shall be in accordance with these Terms and Conditions and instruction of Sunway Points, as notified from time to time.
2.2) SUNWAY SUPER APP
Card, the Points, Parking Credits and all the benefits and privileges of
membership are non-transferable and non-assignable to third parties and
exclusively reserved for the Members.
2.3) SUNWAY SUPER APP
Card shall not be pledged by any Member as security for any purpose whatsoever.
2.4) SUNWAY SUPER APP
Card is and shall at all times remain the property of
Sunway Points and shall be returned to Sunway Pals Loyalty Sdn Bhd immediately upon cancellation or termination of
membership and may be repossessed by Sunway Points at any time for any reason
as Sunway Points deems fit.
3. AWARDING AND REDEMPTION OF POINTS AND
REWARDS
3.1) Awarding of Points:
Member will be awarded 1 point for
every RM1.00 of the “Total Invoice Value” (if any value after decimal, to be
rounded down to the nearest RM1.00) from purchase of goods/services at a
Merchant’s outlet, unless otherwise stated.
3.2) Redemption of Points:
Members can use the
redeemable Points on 1 point = RM0.01 basis to redeem against purchases made at
Merchant’s outlets, unless otherwise stated.
3.3) A Member’s Account must be in good standing
upon the time of redemption or awarding.
3.4) A Member may redeem the Points earned at all Merchants’
outlets or at any other places or method specified by Sunway Points from time
to time. Member may refer to the current list of Merchants which is available
on the Website or Mobile Applications or any other
sources as determined by Sunway Points.
3.5) When a Member redeems his/her Points, the
Points shall be utilized on first in first out basis.
3.6) A Member may redeem his/her Points in full or
partially to settle the Total Invoice Value, subject to the compliance with the
procedures for redemption.
3.7) For a partial redemption, the remaining
unpaid Total Invoice Value is payable by the Member to the Merchant in the
normal course of business (either by cash or credit card, as required by the
Merchant) and the Member will earn Points on the Total Invoice Value.
3.8) Sunway Points Loyalty reserves the right to
suspend a transaction and/or reallocate, recalculate, reverse or adjust the
Points or take any necessary action, with or without any notice in the event that Sunway Points has a reasonable ground to
suspect that the Points were awarded, earned or redeemed fraudulently or in
error.
3.9) Points are not exchangeable for cash and
cannot be converted to cash.
3.10)
The member will be entitled for Point awards and a
Merchant may perform an offline Point awarding transaction under certain
circumstances as verified and confirmed by Sunway Points.
3.11) A Member may check
the history and record of Points’ accumulation, current Points balance, any
other relevant information available under the Account at the Members’ own risk
through Website, or any other methods as Sunway Points
may decide to establish from time to time.
3.12) A
Member shall frequently review his/her Account to check and verify the
correctness and accuracy
of current Points balance.
3.13) There shall be no
awarding of retrospective Points for backdated receipts. Points are only
awarded for receipts/purchases made on
the day of purchase.
3.14) Points
will be awarded or redeemed at the rate as agreed
between Sunway Points and the Merchant when a Member purchases goods or
services at the Merchant’s outlets which may vary among the Merchants.
3.15) The Points shall automatically expire and
become invalid upon expiry of 24 months from the date of transaction. Members are encouraged to
redeem their accumulated points before the expiry date.
3.16) Any accepted
redemption shall not be cancelled and the redeemed
Rewards are not exchangeable for cash and non-returnable, unless otherwise
stated. Any dispute concerning goods and services received as Reward shall be
settled between the Member and the Merchant, service establishment and/or
supplier, from which the goods or services were purchased. Sunway Points will
bear no responsibility for resolving such disputes, or for the dispute itself.
3.17) Upon confirmation of redemption, the
available Points for redemption will be recalculated for the Member’s account.
3.18) The Programmed and
all Rewards are subject to availability and further subject to all applicable
rules and terms and conditions (including booking requirements, cancellation
restrictions, return conditions, warranties and limitations of liability)
imposed by the respective Merchant and Sunway Points.
3.19) Sunway Points shall neither be liable nor
held to be liable for any claims, loss, costs, expenses or damages or whatever
nature resulting from the redemption of any of the Point or Rewards by the
Members.
3.20) Sunway Points shall make no representation or
warranty (either express or implied) of any kind with regards to the condition,
fitness for purposes, merchantable quality or otherwise of any products or
goods or services or any Rewards supplied by Merchants or third party.
3.21) Sunway Points shall not be responsible for
any failure or delay by a merchant or third party to supply such Reward.
3.22) Points can be
redeemed once they are credited into the Membership account of the Member.
Redeemable Points will be recorded in the Member’s account after three (3)
calendar days (depending on merchant’s infrastructure) from the time of the
purchase.
3.23) Sunway Points
shall be disclaimed for any delay in the posting of the transactions, the
accrual and/or accumulation of the Points.
3.24) All awarding or
redemptions of Points are subject to Merchant’s final acceptance.
3.25) In the event of
any refund or purchase/order cancellation in relation to any purchase of goods
or services, the Merchant may deduct the whole or part of the Points in the
Account for such refund or cancellation at it deems fit subject to the
Merchant’s policy.
4.
ENRICH MILES CONVERSION PROGRAM
4.1) Eligibility:
Eligible member will be able to convert their points
once the minimum points tier is met.
4.2) Points tiering:
There is 5 points-tier for exchange
of points, as below:
Sunway Points to Enrich
Miles |
|
|
2000 |
700 |
|
3000 |
1050 |
|
4000 |
1400 |
|
5000 |
1750 |
|
6000 |
2100 |
|
Enrich Miles to Sunway
Points |
|
1100 |
2000 |
1650 |
3000 |
2200 |
4000 |
2750 |
5000 |
3300 |
6000 |
4.3)
Duration of exchange:
Once members submitted their request for exchange of points,
it will be within 14 working days for the points to be successfully exchanged.
4.4) Unsuccessful
Conversion:
Sunway Points will be credited back into member's account
for unsuccessful request.
4.5) Points
Conversion Conditions:
Sunway Points conversion to be capped at RM80 per member per
month.
5. CO-BRAND CARD PROGRAM
5.1)
Co-brand means physical or virtual Membership card issued jointly by Sunway
Pals Loyalty Sdn Bhd (The Company) and its Merchant
partner (Co-brand partner) to the Merchant's members
5.2)
The Management of The Company and the Co-brand partner is defined as “Co-brand
Program Manager”
5.3)
Unless stated otherwise in writing by The Company and/or Co-brand Merchants, it
is at the sole discretion of the Co-Brand partner to provide Co-brand programme benefits and terms and conditions. Co-brand
Members are advised to read and fully understand the Co-brand programme Terms & Conditions from the Co-brand
partner’s website.
5.4)
The Co-brand Programme Manager has the right to
deduct points for any transaction or purchase that is returned in full or in
part. This also applies to exchanges or products, unless the trade is for
points-equivalent products.
5.5)
Co-brand card and points, in whatever form they take,
are issued by and remain the property of the Co-brand Programme
Manager, which reserves the right to terminate, change, or amend the Co-Brand Programme terms and conditions at any time.
5.6)
The Co-brand Programme Manager is not liable to
Members for any indirect, consequential, or economic losses, loss of profits,
loss of opportunity, or punitive damages of any kind.
6. PARKING CREDITS AND
PARKING SERVICES AND POINT CONVERSION
6.1) Members may Top Up
the Parking Credits by paying cash at Top Up kiosks which are
located in the designated areas.
6.2) SUNWAY SUPER
APP Card must contain a minimum Parking Credits balance of RM10.00 in order to enter into the car park.
6.3) Members shall use SUNWAY SUPER APP Card, Parking Credits and Parking
Services at their own risk.
6.4) Members shall
abide by the applicable car parking rules and regulations from the moment that
the Member enter into the respective car park.
6.5) Parking Credits is
not applicable for valet parking and motorcycle parking.
6.6) Points are
convertible to Parking Credits.
6.7) For the purpose of
converting points into Parking Credits, Sunway Points parking conversion must
be in the denomination of 1,000 Sunway Points while maintaining a minimum
balance of 1,000 Sunway Points in the account: -
For example, if a member has the below:
Points available in your account: 10,500 points
Minimum Points to be maintained in account = 1,000
Points balance: 10,500 – 1,000 = 9,500 points
Convertible points: 9,000 (denomination of 1,000 points)
Parking credit: RM90
Final point balance: 1,500 points
6.8) Once the Points
have been converted into Parking Credits, they are not allowed to be converted
to cash and non-refundable, unless otherwise stated.
6.9) Sunway Points and
the Car Park Operator shall not honour any
unauthorized use of SUNWAY SUPER APP Card and Sunway Points shall forthwith
invalidate SUNWAY SUPER APP Card at its sole discretion.
6.10) If there is no Parking Transaction for a period
of twelve (12) consecutive months (“Dormant Period”), Sunway is entitled to
deactivate the account for Parking Credits and Member may not be able to use
Parking Credits to pay any parking fees.
6.11) SPLSB shall levy an administrative fee of
Ringgit Malaysia Five Only (RM5.00) (“the Deactivation Fee”) upon deactivation.
This Deactivation Fee shall be deducted from the Parking Credits balance.
6.12) SPLSB shall further levy a maintenance fee of
Ringgit Malaysia Five Only (RM5.00) (“the Maintenance Fee”) at every succeeding
six (6) monthly intervals after the Dormant Period if there is no Parking
Transaction within said interval. This Maintenance Fee shall be continuously
deducted from the Parking Credits balance until the Parking Transaction is
resumed by the Member.
6.13) Sunway Points
reserves the right without incurring any liability in whatsoever form and
manner to suspend the usage of SUNWAY SUPER APP Card for Parking Services at
any given time in the event that any technical failure occurs in the Parking
Services network or the Parking Services are being
upgraded, modified or maintained.
7. REFUND PROCESS FOR PARKING CREDITS
7.1) Subject to
these Terms and Conditions, refund of balance of Parking Credits balance will
be made by Sunway Super App only upon the cancellation or termination of
membership or the Programme. To obtain the refund
from Sunway Super App, Members are required to fill up
the prerequisite refund form at SUNWAY SUPER APP Membership Counter and provide
the supporting documents together correct and complete bank account details in order to facilitate the refund process.
7.2) Sunway Super App will levy a processing fee
of Ringgit Malaysia Six Only (“Processing Fee”) upon the refund. All the
details of bank account as provided by the Member in
the refund form shall be deemed as complete and correct.
7.3) Sunway Super App
will refund the balance of Parking Credits in the Member’s account (after
deduction of Processing Fee) within thirty (30) days upon the submission of the
refund form by Members (subject to the approval from management).
7.4) No
refund of Parking Credits nor compensation will be made in the event of:
i) any unlawful act,
unauthorized use and/or cloning of SUNWAY SUPER APP Cards; or
ii) any
point conversion into Parking Credits
8. LOSS, STOLEN, OR DAMAGE OF CARD
8.1) In
the event that the Card is lost, stolen or damaged, Member must promptly report
to SUNWAY SUPER APP Membership Counter in person or by email via [email protected] or
calling SUNWAY SUPER APP Membership Counter at no. 03 – 56333988 as
soon as reasonably practicably and followed by written notification with
supporting documents addressed to Sunway Super App at the address described
below to safeguard the Member’s account and privileges.
8.2)
Sunway Points will take safety measures by deactivating the lost, stolen or
damaged Card or any information stored under the Account within reasonable time
upon Member’s notification. Sunway Points disclaim its
liabilities on any losses or damages (either directly or indirectly) that may
be suffered by the Member arising from the safety measures taken by Sunway Points
or any delay in invalidating the Card.
8.3)
Sunway Points will assist in reactivating the account and replace the lost,
stolen or damaged card. A non-refundable replacement fee of RM6.00 will be
charged for the reactivation and replacement. Upon the
reactivation, Sunway Points may at its absolute and sole discretion to
transfer the Points balance, or any information stored under the Account to the
replacement.
8.4)
Members are advised to lodge a police report as soon as possible to
substantiate the claim.
9. CANCELLATION, OR TERMINATION OF MEMBERSHIP
9.1) A
member may cancel or terminate the Membership at SUNWAY SUPER APP Membership
Counter by returning the Card (if holding any) to Sunway Pals Loyalty Sdn Bhd and completing the required form.
9.2)
Members shall opt to clear the remaining points as all Points balance recorded
in the Account and redeemable Rewards will be automatically forfeited upon cancellation
or termination of the Membership.
10. Dispute
10.1) If there is any
dispute on a Points transaction, Parking Transaction or Parking Services, a
member must complete the particular request form and
submit the forms with supporting documents as required at SUNWAY SUPER APP
Membership Counter within seven (7) days from the date of transaction or
dispute. Any submission after the seven (7) days will
not be accepted.
10.2) Sunway Points may at
its sole and absolute discretion to settle the disputes as it deems fit. The
decision by Sunway Points shall be final and conclusive. Sunway Points shall
not be liable or responsible for any breach of any duty of care owed to such
Member by any of Sunway Point’s employees, staff or authorized personnel or any
indirect, consequential or economic losses, loss of profits, loss of
opportunity or punitive damages of any kind.
11. GENERAL
11.1) These Terms and Conditions govern the
membership (including awards, redemption and use of Points and Rewards by
Members and also Parking Services) and set out the
agreement between Sunway Points and each Member with regards
to the Programme.
11.2) All Members agree that the Privacy Notice as
stated on the Website shall form part of these Terms and Conditions. Acceptance
of these Terms and Conditions by Members shall constitute the acceptance of the
Privacy Notice. Sunway Points reserves the right to amend or supplement the
Privacy Notice from time to time. Any amendments to the Privacy Notice will be
posted on the Website.
11.3) All Members and applicants are advised to
read the Privacy Notice before accepting these Terms and Conditions.
11.4) The accuracy of personal information shall
be verified by Members and Members shall notify Sunway Points upon any changes on their personal information.
11.5) Member information such as Name, IC/Passport
and Email must be updated in your Sunway Super App Account to be eligible to
participate in Sunway Points Campaigns and for verification in cases of any
dispute.
11.6) Sunway Super App
and the Merchants reserve the right to request the Member to produce his/her
Member Identification and personal identification (including MyKad or Passport)
to facilitate the Points transaction and for verification purposes in
accordance to the Privacy Notice.
11.7) Sunway Points
reserves the rights at its sole and absolute discretion to amend or delete any
of these Terms and Conditions at any time as it deems fits without prior
notification to Members. Any variations, addition or amendment to these Terms
and Conditions will be posted via the Website not later than seven (7) days
prior to the effective date of such amendments. Continuing use of SUNWAY SUPER
APP Card and engage with the membership by Members
shall constitute acceptance of any variation, addition, or amendments to these
Terms and Conditions and Member shall be bound by the same.
11.8) Members have the
obligations to check the Website for updates of Terms and Conditions from time
to time.
11.9) Sunway reserves
the right, at any time to vary, modify, replace, substitute or terminate Programme or any Rewards, benefits, features or privileges
under the Programme or withdraw Points from use
without prior notification to Members and without being liable in any way to
Members.
11.10) Sunway Points may at its sole and absolute
discretion the memberships without prior notification and forfeit all the
Points balance recorded in the Account and redeemable Rewards and reject any
refund in the events of including but not limited to :-
i) A member accrues, redeems, or uses SUNWAY SUPER
APP Card, Membership (including any benefits and privileges) or the Points for
any unlawful or fraudulent activity or in other manners which Sunway Points
determines to be improper;
ii) A
member breaches any of these terms and conditions;
iii) A
member is deceased or is declared a bankrupt; or
iv) A
member does anything which may in the opinion of Sunway Points lead to the damage to the Parking Services or the property of Sunway
or Car Park Operator.
11.11) Sunway, its subsidiaries, related companies,
Merchant and its service providers, or agents shall not be liable for any cost,
expense, loss or damages, whether direct or indirect, special or consequential
or loss of business, revenue or profits, injury or damage to property or any
nature suffered by Members or any authorized person by Members arising from :-
i) any omission, error or
inaccuracy of record, awarding or redemption of points or Points
balance
including as a result of failure or breakdown of any
Electronic Equipment used in
connection
with the Programme;
ii) any
technical malfunction, operator fault, error, deficiency, defects of the SUNWAY
SUPER APP Card or any part thereof;
iii) any
act, error, delay or default in carrying the parking
services and the Programme;
iv) withdrawal of any benefits or privileges conferred on Members under the Programme;
v) any act,
omission, error of its service provider, agents, employees, sub-contractor,
business
partners or Car Park Operator;
vi) any
claim for libel, slander, infringement of any intellectual property rights
arising from the
transmission and receipt of material in
connection with the Parking Services and any claims
arising out of any act or omission of Members;
vii) any
suspension, deactivation, termination or cancellation of account or membership;
viii) usage of Parking Services by Members; and
ix) any
circumstances beyond the reasonable control of Sunway Points.
Sunway Points or Merchant may refuse a request for awarding or redemption of
Points on any transaction in the events as set out in (i),
(ii) or (vii) above.
11.12)
Members are responsible for the security of their Membership Identification.
Sunway Points accepts no liability for the disclosure of the Membership
Identification by the Member to a third party, whether intentionally or
otherwise. Sunway Points reserves the right to protect an account from being
accessed if Sunway Points has reasonable grounds to believe that the security
of the particular account has been breached or at the
risk of exposure.
11.13)
While Sunway Points uses reasonable efforts to include up-to-date information in the Website and in all its publications, Sunway Points
makes no warranties or representations as to their accuracy, reliability,
completeness or otherwise. The contents, materials, products or other services
available in Sunway Points publications or accessible through the Website are
on “as is” and “as available” basis. Sunway Points disclaims all warranties
(express or implied) including but not limited to,
merchantability, fitness for purpose and non-infringement, in relation to the
contents, materials, products or other services published in any of its
publications or available on the Website.
11.14)
Sunway Points does not warrant that the Website will
be error-free, free of viruses, bugs, online interruption or other harmful
threats. Members are responsible to implement security
measures in their computers or mobile devices before accessing the Website.
Sunway Points shall not be liable in any way for any direct, indirect,
punitive, incidental, consequential or other damage howsoever arising out of
any of the following;
a) the
use of, or access to, the Website;
b)
delay or inability to use or access the Website; and/or
c) any
content, information, material, products or services published in, posted on,
advertised in or obtained through Sunway Points publications or the Website or
otherwise.
11.15)
Notice of any matter in relation to the Programme
shall be deemed informed/delivered to Members via any one of the methods as
follows:
a) by
posting on the Website;
b) by sending an email to
Members who have provided email address to Sunway;
c) by
publication in a newspaper;
d) by
short messaging services (SMS); or
e) by Mobile
Applications.
11.16)
All notices, requests and/or other communications to be given by Members to
Sunway Points under these Terms and Conditions must be communicated in writing
and sent by hand, registered post, courier or other postal service or
electronic mail (e-mail) to the following address:
SUNWAY SUPER APP Membership
Counter, First Floor (F1.55A)
Sunway
Pyramid Shopping Mall
No. 3,
Jalan PJS 11/15
Bandar
Sunway,
47500
Subang Jaya,
Selangor
Darul Ehsan,
Malaysia
Careline: 03-5633 3988
E-mail: [email protected]
11.17)
Sunway Points may further establish rules, procedures and policies in relation
to any matter regarding the Programme, all of which
shall form part of the Terms and Conditions. These Terms and Conditions as set
out herein shall prevail in the event of any conflict or inconsistency with any
other documents, statements, rules, procedures, policies or communications
issued by Sunway Points, including Frequently Asked Questions (FAQs) and
advertising or promotional materials. These Terms and Conditions together with
the aforesaid further rules, procedures and policies shall constitute the
entire agreement and understanding between Sunway Points and the Members with
respect to the Programme and shall not be subject to
any other agreement, understanding, warranty or representation not expressly
contained or referred to in these Terms and Conditions and the aforesaid
further rules, procedures and policies.
11.18) Loyalty rewards is
now categorized as limited purpose e-money issuer (LP EMI) and fall under
category 2/ item 2:
(b) In relation to the category of limited purpose
electronic money listed under item 2 of the Schedule, the person who issues
such limited purpose electronic money shall –
(i) comply with all requirements
under the Personal Data Protection Act 2010 and the subsidiary legislation made under that Act;
(ii) provide clear and prominent disclosures to users or
potential users that its business of issuing limited purpose electronic money
shall not subject to the requirements applicable to an issuer of electronic
money approved by the Bank under section 11 of the Act;
(iii) provide a mechanism for complaints and dispute
resolution to users or potential users; and
(iv) subject to the terms and conditions as determined by
the person who issues the limited purpose electronic money, facilitate the
transfer of any amount of stored funds in the user’s limited purpose electronic
money account opened with the person who issues the limited purpose electronic
money into any bank account of the user;
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more information : https://www.bnm.gov.my/documents/20124/943361/PUA_463.pdf
11.19)
If any of the provision herein contained should be
invalid, illegal or unenforceable under any applicable law, the legality and enforceability
of the remaining provisions shall not be affected or impaired in any way and
such invalid, illegal or unenforceable provision shall be deemed deleted.
11.20)
No delay or indulgence by Sunway Points in enforcing any term or condition of
these Terms and Conditions nor the granting of time by Sunway Points to Members
shall prejudice the rights or powers of Sunway Points nor shall any waiver by
Sunway Points of any breach constitute a continuing waiver in respect of any
subsequent or continuing breach.
11.21)
These Terms and Conditions are governed by the laws of Malaysia and Members
shall submit to the exclusive jurisdiction of the courts of Malaysia.