You can use any of your active SUNWAY PALS’ cards to collect and redeem points as the points are held in the account, not the cards.
The ‘add card’ feature is available on the logged on SUNWAY PALS mobile app and website member profile. You just need to tap on the ‘add card’ button and key in the card number and card code of the additional card.
You are only able to get additional cards when it is either assigned or given to you by SUNWAY PALS.
There’s currently no limit to the amount of cards you can have but all cards will be under the same account.
You can only have ONE SUNWAY PALS account.
You do not need to renew your membership as the membership does not expire.
No, there is no fee. Membership is FREE.
If there is no Parking Transaction for a period of twelve (12) consecutive months (“Dormant Period”), Sunway is entitled to deactivate the account for Parking Credits and Member may not be able to use Parking Credits to pay any parking fees.
SPLSB shall levy an administrative fee of Ringgit Malaysia Five Only (RM5.00) (“the Deactivation Fee”) upon deactivation. This Deactivation Fee shall be deducted from the Parking Credits balance.
SPLSB shall further levy a maintenance fee of Ringgit Malaysia Five Only (RM5.00) (“the Maintenance Fee”) at every succeeding six (6) monthly intervals after the Dormant Period if there is no Parking Transaction within said interval. This Maintenance Fee shall be continuously deducted from the Parking Credits balance until the Parking Transaction is resumed by the Member.
If there's a problem with your SUNWAY PALS card, report it to the SUNWAY PALS Membership Counter in person, by email or by phone. You can find the contact details here.
• Red Zone: F, G
• Orange Zone: CP2
• Blue Zone: B1
Sunway Pyramid Hotel:
Sunway Resort Hotel & Spa:
Sunway Monash University:
Building 7 foyer
Kompleks BRT Sunway:
Sunway Putra Mall:
Level B1, Level 6
Sunway Velocity Mall:
B1, Green Zone
B2, Red Zone
Sunway Medical Centre:
Tower A (First Floor)
B1 - Escalator Lobby
B1 - Escalator Lobby
LG - Escalator Lobby (CP4)
LG - Escalator Lobby (CP3)
Sunway Pyramid, Sunway Pyramid Hotel, Sunway Putra Hotel, Sunway Resort Hotel & Spa, Menara Sunway, The Pinnacle, Sunway University, Sunway Monash University, Kompleks BRT Sunway, Sunway Putra Mall, Sunway Velocity Mall,Sunway Medical Centre, Sunway Nexis, Sunway Giza and Sunway Geo Avenue.
Your points are as good as cash. So keep your account password and PIN to yourself and stay secured. Remember, we’ll never call, text or email you to ask for your password or PIN.
Please ensure that all member information is accurate and up to date in your Sunway Pals Account for a more secure and rewarding experience.
Member information such as Name, IC/Passport and Email must be updated in your Sunway Pals Account to be eligible to participate in Sunway Pals Campaigns and for verification in cases of any dispute.
Yes, if you make a points redemption transaction of 1,000 Pals points & above, you will receive an SMS notification via your registered mobile number. If you don't have a number registered with us, please log in to your Sunway Pals account to update your number.
The points redemption is calculated as 1 point = RM0.01 on first in, first out basis.
This is subjected to merchant's decision and their terms and conditions.
No, there's no minimum points amount that needs to be maintained in your account.
If your points balance is displaying incorrectly, please report to the SUNWAY PALS Membership Counter. If the points displayed is incorrect due to a transaction, please bring the proof of purchase.
You can check your points expiry by:
Step 1: Log in to your SUNWAY PALS account
Step 2: Go to the 'Transaction History' tab (website)
Step 3: Check points expiring for the month
Step 1: Log in to your app
Step 2: Go to the 'Points' tab
Step 3: Tap on the 'Expiring' tab to see your points expiring
(Note: Points expiring for the month will only be shown one month before your points expires.)
The points will be valid to redeem for 24 months from the date of purchase or upon membership termination.
This will be subjected to merchant's terms & conditions and approval.
No, points from 1 purchase/ receipt are for 1 member only.
No, the points are non-transferable.
No, you can't earn points from previous purchases or backdated receipts.
Step 1: Log into your account
Step 2: Go to 'Transaction History' tab (website) / 'Points' tab (mobile app)
Step 3: Check your point balance
You can check your points float and balance at the:
a) SUNWAY PALS website
b) SUNWAY PALS mobile application
c) SUNWAY PALS Membership Counter
d) SUNWAY PALS merchants during purchase transaction (limited check for points balance only)
No, the points will be awarded after 3 calendar days from the date of purchase.
The points will be calculated as every RM1.00 spent = 1 point, unless otherwise stated.
There is 5 points tier for exchange of points, as below:
Sunway Pay is a consolidated payment platform that allows members to make payment via our Pals for Life mobile app at participating Sunway Pay merchants. Ditch the hassle of juggling with cash or swipping cards!
Sunway Pay is a consolidated cashless mobile payment method. It is a quick and hassle free payment method where you won't need to juggle with any cash and loose change. All you need is your mobile phone and the Pals for Life mobile app. You also get an instant access to all our ongoing promotions and rewards.
Each Pals for Life mobile app user will only be able to access ONE (1) Sunway Pay account. Your Sunway Pay account is automatically enabled under your Pals For Life account.
If you would like to edit your name, location, birthday and gender, you may do so directly from your Pals For Life mobile app.
However, to edit your email and phone number, our customer service will assist you at our The World of Sunway Counter at any of the following locations:
- G1.96, Sunway Pyramid
- L1.27, Sunway Putra Mall
- LOT1.21, Sunway Velocity Mall
- LG20, Sunway Carnival Shopping Mall
1) Find this Sunway Pay QR at the cashier.
2) Scan the QR code by tapping the [ ] icon on the Pals For Life mobile app homepage.
3) Enter the RM amount. Please ensure the correct amount is entered in order to proceed.
If you have not registered your preferred payment method, you would be prompted to do so.
Member may make payment via credit card, debit card, e-wallet or online banking.
For credit card/debit card:
Click on the 'Payment' function and select 'Add new credit/debit card' to register your card.
You will be prompted with an OTP (one-time-password) for RM1.00 pre-authorisation charge. This RM1.00 will be refunded to you within the same day after the card has been successfully added.
For e-wallets and online banking:
Click on the 'Payment' function and select any e-wallet or online banking of your choice and set it as your primary payment method. When you slide to pay, the app will redirect you to your payment operator i.e. e-wallet or online banking page. Please proceed with the payment process at the designated payment operator and return to the Pals for Life app by clicking to 'Return to Merchant' once payment is completed.
Click on the 'Activity' function in the Pals For Life mobile app and select the 'payment' tab to view your Sunway Pay transaction history.
Users will receive an email confirmation for every transaction made.
Click on the 'Payment' function and select 'remove card' at the bottom of the screen.
No, you would not be able to reload your e-wallet using the app. You would have to do so via your respective e-wallet platform.
You can't pay with Sunway Pay if:
i) you have insufficient funds in your e-wallet chosen
ii) your card is not supported i.e. AMEX
iii) OTP no. was keyed in wrongly
Refund requests would have to be taken directly with the individual merchant outlet.
Just look out for the Sunway Pay acceptance signage at participating stores.
|100 Vision||Sunway Pyramid||F1.101|
|3 Bulbs||Sunway Pyramid||F1.AV.109|
|A' Decade||Sunway Pyramid||LG2.52|
|A.I Store||Sunway Pyramid||F1.AV.29|
|Bigmind Concept Photography||Nationwide||12-2, Jalan PJU 3/38A, Sunway Damansara, 47810, Petaling Jaya, Selangor|
|Blaze Nail Spa||Sunway Carnival||F-26|
|Caudalie||Sunway Pyramid||G1.POP UP 1|
|Celmonze The Signature||Sunway Pyramid||F1.15|
|City Milk||Sunway Velocity||3-59|
|Cubix Concept||Sunway Pyramid||F1.AV.01|
|Daily Fresh||Sunway Carnival||SK-43|
|Dar Al-Arab||Sunway Pyramid||LG2.123|
|Dave's Deli||Sunway Carnival||LG-26 & 27A|
|Dressy Code||Sunway Pyramid||LG1.79|
|Flash Gadgets||Sunway Pyramid||LG2.141|
|Foodkarnival||Sunway Carnival||LG-34 Sunway Carnival|
|Future Land||Sunway Pyramid||F1.20|
|GoGo Party||Sunway Carnival||F-21|
|Golden Curry||Sunway Pyramid||F1.AV.113|
|Han Bun Sik||Sunway Pyramid||F1.AV.197|
|Hana Dining Sake Bar||Sunway Pyramid||OB2.G.U1|
|Honor Authorised Store||Sunway Pyramid||F1.41|
|Hotpot Kitchen||Sunway Pyramid||SPWF002|
|Jaya DIY (Winstar)||Nationwide||Block 1-1-4, Jalan Nagasari A36/A, Pusat Dagangan Latania, Desa Latania, Seksyen 36 40470 Shah Alam, Selangor, Malaysia|
|Nationwide||No.101, Jalan 1/12, Seksyen 1, 46000 Petaling Jaya, Selangor|
|Lazo Diamond||Sunway Pyramid||LG2.81|
|Lo Hong Ka||Sunway Pyramid||LG2.79|
|Milano Eyes Vision||Sunway Velocity||1-63|
|Minerva Jewellery||Sunway Giza||PC-004|
|MrsCheng Baby Collection||Sunway Carnival||SK-09|
|Multics Computer Accessories||Sunway Pyramid||F1.DC.12|
|Musikhaus and LearnSmart Academy||Sunway Giza||B-15-1|
|My Time Trade||Sunway Pyramid||LG1.09|
|MyEureka Snack Bar||Sunway Pyramid||F1.100|
|One Specialist Mobile||Sunway Pyramid||F1.39A|
|Optical Arts by MOG||Sunway Pyramid||LG2.139|
|Plain B||Sunway Carnival||F-31|
|Poh Sang||Sunway Carnival||LG-10|
|Red's Revenge||Sunway Pyramid||LG1.83|
|SanSunway Citrineury Mobile||Sunway Pyramid||F1.DC.22A|
|Simple Life||Sunway Velocity||B-03|
|Sony Centre||Sunway Pyramid||F1.43|
|Star Ted||Sunway Pyramid||F1.70|
|Stars Achery||Sunway Pyramid||F1.25|
|Sunway Medical Centre Velocity||Nationwide||Sunway Medical Centre Velocity|
|Sunway Pharmacy||Sunway Velocity||B-05|
|Nationwide||Cheras Taman Maluri|
|Nationwide||Danau Kota, Setapak|
|Thomas Sabo||Sunway Pyramid||LG1.33|
|United Piano||Sunway Giza||D.S07|
|Wiltek Concept||Sunway Velocity||2-32A|
Yes, all you have to do is share your personal referral code & you will get rewarded whenever your friends or family register as a Sunway Pals member.
No, Pals Points will not be awarded automatically unless specified.
Flash your Sunway Pals card or Pals for Life mobile app to the cashier after making payment with any Sunway Pay payment method to collect Pals Points at participating Pals merchants.
Yes, all legal registered business in Malaysia can register for Sunway Pay services.
A Merchant Discount Rate (MDR) fee will be charged to merchants upon each Sunway Pay usage. The fee amount depends on the type of payment that the user chooses.
Merchants can refer to their Sunway Pals account manager for the detailed MDR rates. There is no other monthly or maintenance charges.
Yes, all your payment details are securely stored and will not be disclosed to any unauthorized third party.
(10AM to 10PM daily)