MEMBER'S FREQUENTLY ASKED QUESTIONS (FAQs)

  1. What is SUNWAY PALS?

    SUNWAY PALS is a loyalty program that awards its members with loyalty points for purchase of goods/service at participating merchants' outlets and Sunway Business Units.

  2. Who is eligible to register for SUNWAY PALS membership?

    All residents of Malaysia and foreigners, aged 13 years old and above are eligible to register.

  3. Where do I apply for the membership?

    You can apply for membership at the:
    a) SUNWAY PALS website
    b) SUNWAY PALS Membership Counter
    c) SUNWAY PALS mobile apps on the App Store and Google Play
    d) SUNWAY PALS 
    https://go.sunwaypals.com.my/ (for members registering with sign-up code)

  4. What is a SUNWAY PALS sign-up code?

    A sign-up code is used to register as a SUNWAY PALS Member only at https://go.sunwaypals.com.my/. The usage of the code rewards members with points and/or qualify members for campaigns. It is not necessary to have a sign-up code to register as a member.

  5. Do I need a sign-up code to sign up as a SUNWAY PALS member?

    You will need the sign-up code to register as a member if it is a qualifying criteria for a campaign that you are participating in. For regular registration, you don’t need to use a sign-up code.

  6. Can I register at a participating merchants' outlet?

    No, you are unable to register at a participating merchants' outlet. Please refer to Q3 on where you can register.

  7. Where can I use my membership?

    You can use SUNWAY PALS at participating retailers at Sunway Pyramid, Sunway Putra Mall, Sunway Velocity Mall, Sunway Carnival Mall and other Sunway Business Units. Please visit here for the list of participating merchants' outlet and Sunway Business Units.

  8. Is there any membership fee?

    No, there is no fee. Membership is FREE.

  9. What is the validity of the membership?

    There is no expiry to the membership.
    Subject to changes of the Terms and Conditions.

  10. How do I renew my membership?

    You do not need to renew your membership as the membership does not expire.

  11. What are the methods of identification for members?

    The methods of member identification are:
    a) Member ID

    b) Membership card
    c) QR code in SUNWAY PALS Mobile Application / Website member profile

  12. How many accounts can I have?

    You can only have ONE SUNWAY PALS account.

  13. How many SUNWAY PALS cards can I hold?

    There’s currently no limit to the amount of cards you can have but all cards will be under the same account.

  14. How do I get an additional SUNWAY PALS card?

    You are only able to get additional cards when it is either assigned or given to you by SUNWAY PALS.

  15. How do I add the additional card into my account?

    The ‘add card’ feature is available on the logged on SUNWAY PALS mobile app and website member profile. You just need to tap on the ‘add card’ button and key in the card number and card code of the additional card.

  16. With multiple cards, which card should I use to collect and redeem points?

    You can use any of your active SUNWAY PALS’ cards to collect and redeem points as the points are held in the account, not the cards.