You can use any of your active SUNWAY PALS’ cards to collect and redeem points as the points are held in the account, not the cards.

The ‘add card’ feature is available on the logged on SUNWAY PALS mobile app and website member profile. You just need to tap on the ‘add card’ button and key in the card number and card code of the additional card.

You are only able to get additional cards when it is either assigned or given to you by SUNWAY PALS.

There’s currently no limit to the amount of cards you can have but all cards will be under the same account.

You can only have ONE SUNWAY PALS account.

You do not need to renew your membership as the membership does not expire.

No, there is no fee. Membership is FREE.

Please proceed to SUNWAY PALS Membership Counter to get a refund on the parking credit.

For parking credit refund, please proceed to SUNWAY PALS Membership Counter and fill a refund form. A processing fee of Ringgit Malaysia Six (RM6.00) will be levied before the final balance is refunded.

The balance can be checked at the SUNWAY PALS top up machine (refer to Q10).

No, only a SUNWAY PALS card featuring the Mobile Money logo can be used for the parking feature.

Parking credit is non-transferable.

If you lose your card, report it to the SUNWAY PALS Membership Counter in person, by email or phone call. You can find the contact details here.

The converted points are non-refundable and cannot be converted into cash, unless otherwise stated.

You can convert your points into parking credit by visiting the SUNWAY PALS Membership Counter.

Pals Points parking conversion must be in the denomination of 1,000 Pals Points while maintaining a minimum balance of 1,000 Pals Points in the account.

Example:
Points available in your account: 10,500 points
Min points to retain in account: 1,000 points
Points balance: 10,500 – 1,000 = 9,500 points
Convertible points: 9,000 (denomination of 1,000 points)
Parking credit: RM90
Final point balance: 1,500 points

Yes, points can be converted into parking credit under certain conditions.

Yes, you can get a receipt by pressing the receipt button on the top up kiosk.

No, you will not earn points upon parking credit top up.

Yes, you can use it for Preferred Parking at Sunway Pyramid.

To enter/exit parking, tap and hold SUNWAY PALS card on SUNWAY PALS card reader until you hear a ‘beep’.

No, there is no surcharge when using this card.

A minimum balance of RM10 parking credit must be available in your card to enter parking.

We accept the denomination of RM5, RM10, RM50 & RM100.

Step 1: Visit SUNWAY PALS top up kiosk beside the auto pay machines at selected locations (refer to Q10).

Step 2: Insert SUNWAY PALS card into card holder.

Step 3: Check balance on screen.

Step 4: Insert notes to top up.

Step 5: Remove card.

For existing members:
With SUNWAY PALS card
If you have the card without the Mobile Money logo, replace your existing SUNWAY PALS card with one featuring the Mobile Money logo at the back of the card at the SUNWAY PALS Membership Counter. If your card features the Mobile Money logo, top up your card at the selected locations (refer Q10). The card can be replaced instantly for free upon presenting the existing card.

Without SUNWAY PALS card
Visit SUNWAY PALS Membership Counter to collect your card.

For non-members:
Visit the SUNWAY PALS Membership Counter and sign up for FREE.

In addition to earning and redeeming points which can be converted into cash rebates, this is where your SUNWAY PALS card can also be used for parking and pays for your parking fee at the selected locations (refer Q3).

If you have an inquiry, you may contact the SUNWAY PALS Membership Counter or email us at sunwaypals@sunway.com.my.

Email will only be received by members who gave their consent.

SUNWAY PALS will transfer the information and points to the replacement card.

A replacement card will be issued for RM6.00 at the Sunway Pals Membership Counter, G1.96, Sunway Pyramid or at L1.27, Sunway Putra Mall or at 1F, Sunway Velocity Mall, or at LG20, Sunway Carnival Shopping Mall.

If any of the above occurs, report it to the SUNWAY PALS Membership Counter in person, by email or call customer service. You can get the contact information here.

Use the 'Forgot Password' function at member login page of the SUNWAY PALS website or via SUNWAY PALS mobile app to reset the password.

You can change your password/PIN by logging in to the SUNWAY PALS website/mobile app and use the 'Update Password' and 'Update PIN' / 'Change Password' and 'Change PIN' functions.

The password is for account access while the PIN is for redemption purposes

No, the points are non-returnable and non-refundable.

You can redeem any amount up to the total receipt value and subject to merchants' terms and conditions.

No, the points are not redeemable for the parking fee.

Yes, for every RM1.00 redeemed, you will get 1 point, unless stated otherwise.

Step 1: Present your SUNWAY PALS card/mobile app during your purchase

Step 2: Enter the desired amount of points to be redeemed

Step 3: Key in the 6-digit Personal Identification Number (PIN)

Step 4: Settle any payment balance, if any

Yes, you need a PIN in order to perform redemption.

This is subjected to merchant's decision and their terms and conditions.

No, there's no minimum points amount that needs to be maintained in your account.

If your points balance is displaying incorrectly, please report to the SUNWAY PALS Membership Counter. If the points displayed is incorrect due to a transaction, please bring the proof of purchase.

You can check your points expiry by:

Website:
Step 1: Log in to your SUNWAY PALS account

Step 2: Go to the 'Transaction History' tab (website)

Step 3: Check points expiring for the month

Mobile app:
Step 1: Log in to your app

Step 2: Go to the 'Points' tab

Step 3: Tap on the 'Expiring' tab to see your points expiring

(Note: Points expiring for the month will only be shown one month before your points expires.)

The points will be valid to redeem for 24 months from the date of purchase or upon membership termination.

This will be subjected to merchant's terms & conditions and approval.

No, points from 1 purchase/ receipt are for 1 member only.

No, the points are non-transferable.

No, you can't earn points from previous purchases or backdated receipts.

Step 1: Log into your account

Step 2: Go to 'Transaction History' tab (website) / 'Points' tab (mobile app)

Step 3: Check your point balance

You can check your points float and balance at the:

a) SUNWAY PALS website

b) SUNWAY PALS mobile application

c) SUNWAY PALS Membership Counter

d) SUNWAY PALS merchants during purchase transaction (limited check for points balance only)

No, the points will be awarded after 3 calendar days from the date of purchase.

The points will be calculated as every RM1.00 spent = 1 point, unless otherwise stated.

Your points will be reimbursed within 14 days from points conversion requested date.

It will be processed within 14 days.

There is 5 points tier for exchange of points, as below:

With this collaboration, Enrich members are able to exchange their miles to Pals Points to be enjoyed at participating merchants and Sunway Pals members can exchange their Points to Enrich Miles for flights. 

Members from both loyalty programme are able to put their miles or points to better use by widening the array of reward exchanges possible. Hence save their miles and points from expiring. 

Sunway Pay is a consolidated payment platform that allows members to make payment via our Pals for Life mobile app at participating Sunway Pay merchants. Ditch the hassle of juggling with cash or swipping cards!

Sunway Pay is a consolidated cashless mobile payment method. It is a quick and hassle free payment method where you won't need to juggle with any cash and loose change. All you need is your mobile phone and the Pals for Life mobile app. You also get an instant access to all our ongoing promotions and rewards.

Each Pals for Life mobile app user will only be able to access ONE (1) Sunway Pay account. Your Sunway Pay account is automatically enabled under your Pals For Life account.

If you would like to edit your name, location, birthday and gender, you may do so directly from your Pals For Life mobile app. 

However, to edit your email and phone number, our customer service will assist you at our The World of Sunway Counter at any of the following locations:

- G1.96, Sunway Pyramid

- L1.27, Sunway Putra Mall

- LOT1.21, Sunway Velocity Mall

- LG20, Sunway Carnival Shopping Mall

1) Find this Sunway Pay QR at the cashier.

2) Scan the QR code by tapping the         [   ] icon on the Pals For Life mobile app homepage.

3) Enter the RM amount. Please ensure the correct amount is entered in order to proceed.

If you have not registered your preferred payment method, you would be prompted to do so.

Member may make payment via credit card, debit card, e-wallet or online banking.

For credit card/debit card: 

Click on the 'Payment' function and select 'Add new credit/debit card' to register your card.

You will be prompted with an OTP (one-time-password) for RM1.00 pre-authorisation charge. This RM1.00 will be refunded to you within the same day after the card has been successfully added. 

For e-wallets and online banking:

Click on the 'Payment' function and select any e-wallet or online banking of your choice and set it as your primary payment method. When you slide to pay, the app will redirect you to your payment operator i.e. e-wallet or online banking page. Please proceed with the payment process at the designated payment operator and return to the Pals for Life app by clicking to 'Return to Merchant' once payment is completed.

Click on the 'Activity' function in the Pals For Life mobile app and select the 'payment' tab to view your Sunway Pay transaction history.

Users will receive an email confirmation for every transaction made.

Click on the 'Payment' function and select 'remove card' at the bottom of the screen.

No, you would not be able to reload your e-wallet using the app. You would have to do so via your respective e-wallet platform.

You can't pay with Sunway Pay if:

i) you have insufficient funds in your e-wallet chosen

ii) your card is not supported i.e. AMEX

iii) OTP no. was keyed in wrongly

Refund requests would have to be taken directly with the individual merchant outlet.

Just look out for the Sunway Pay acceptance signage at participating stores.

Yes, all you have to do is share your personal referral code & you will get rewarded whenever your friends or family register as a Sunway Pals member.

No, Pals Points will not be awarded automatically unless specified.

Flash your Sunway Pals card or Pals for Life mobile app to the cashier after making payment with any Sunway Pay payment method to collect Pals Points at participating Pals merchants.

Yes, all legal registered business in Malaysia can register for Sunway Pay services.

A Merchant Discount Rate (MDR) fee will be charged to merchants upon each Sunway Pay usage. The fee amount depends on the type of payment that the user chooses. 

Merchants can refer to their Sunway Pals account manager for the detailed MDR rates. There is no other monthly or maintenance charges.

Yes, all your payment details are securely stored and will not be disclosed to any unauthorized third party.

Email: sunwaypals@sunway.com.my

Phone: 03-56333988

(10AM to 10PM daily)