Sunway Pals is a loyalty program that awards its members with loyalty points for purchase of goods/service at participating merchants' outlets and Sunway Business Units.

As a Sunway Pals member, you'll enjoy:

- Collect & Redeem Pals Points
Earn 1 Pals Point for every RM1 spent at Pals merchants, unless otherwise stated. Pals Points can be used to pay for purchases at Pals merchants whereby every 100 Pals Points can be redeemed for RM1.

- Instant Access to Member Promotions & Benefits
Full access to all our member exclusive promotions and rewards such as bonus Pals Points, rebates, discounts, and more at over 1,000 Sunway retail outlets and Sunway businesses.

- Points Exchange
Get more with Pals Points as we offer a wider range of redemption outlets with over 1,000 Sunway retail outlets and Sunway businesses. We offer point conversions from:
a) Credit card points to Pals Points.
b) Flight miles to Pals Points or vice versa.

- Cashless Parking
Go cashless when you park at Sunway facilities and gain access to preferred parking. Pals Points can be converted to parking credits whereby every 100 Pals Points can be converted to RM1 worth of parking credits.

- Birthday Perks
Indulge in different member exclusive birthday treats and promotions such as freebies, discounts, rebates, and more every year.

- Exclusive Event Access
Get special access to exclusive events and happenings.

- Sunway Pay Digital Payment
Shop cashless when you pay with our built-in Sunway Pay payment function at participating merchants via our Pals For Life mobile app. Sunway Pay accepts up to 22 different payment options from credit cards, debit cards, e-Wallets to online banking.

All residents of Malaysia and foreigners, aged 13 years old and above are eligible to register for a Sunway Pals membership.

You can apply for a membership at:
a) Sunway Pals website at: https://go.sunwaypals.com.my/ (for members registering with sign-up code)
b) Sunway Pals membership counters located at The World of Sunway at the following locations: https://sunwaypals.com.my/contact
c) Download Pals For Life mobile app on the Apple App Store, Google Play, and Huawei App Gallery

You can only have ONE Sunway Pals account.

You can add a Sunway Pals card into your Sunway Pals account by logging into the Pals For Life mobile app or Sunway Pals website. On the member profile, under the 'loyalty' function select the ‘add card’ option followed by keying in the card number and card code of the Sunway Pals card.

There’s currently no limit to the amount of Sunway Pals cards you can have and add into your Sunway Pals account.

You can use any of your active Sunway Pals cards to collect and redeem points as the points are held in the account, not the cards.

You are only able to get additional cards when it is either assigned or given to you by Sunway Pals.

The methods of member identification are:
a) Member ID
b) Membership card
c) QR code in Pals For Life mobile app / Sunway Pals website member profile

You do not need to renew your membership as the membership does not expire.

There is no expiry to the membership.

Subject to changes of the Terms and Conditions.

You do not need to pay for Sunway Pals membership, it is FREE FOR LIFE.  

You can use Sunway Pals at participating retailers at Sunway Pyramid, Sunway Putra Mall, Sunway Velocity Mall, Sunway Carnival Mall and other Sunway Business Units. Please visit here for the list of participating merchants' outlet and Sunway Business Units: https://sunwaypals.com.my/location_categories

No, you are unable to register at a participating merchants' outlet. Please refer to Q3 on where you can register.

A sign-up code is used to register as a Sunway Pals member only at https://go.sunwaypals.com.my/. The usage of the code rewards members with points and/or qualify members for campaigns. It is not necessary to have a sign-up code to register as a member.

In addition to earning and redeeming points which can be converted into cash rebates, this is where your Sunway Pals card can also be used for parking and pays for your parking fee at the selected locations (refer Q3).

First, you need to have the Sunway Pals card featuring the Mobile Money logo at the back of the card and ensure there is enough parking credits inside the card. To enter/exit parking, hold and tap the Sunway Pals card on Sunway Pals card reader until you hear a ‘beep’.

Yes, you can use it for Preferred Parking at Sunway Pyramid.

Yes, you can use it for Sunway Smart Parking. Enter the smart parking facility using the car plate recognition system and pay for your parking fee using your Sunway Pals card at our Sunway Pals kiosk beside the auto pay machines at selected locations (refer to Q12). You do not need to register your car plate; the system will automatically scan your car plate number into the system when you enter.

Step 1: Enter the smart parking facility using the car plate recognition system.
Step 2: Before you exit, visit Sunway Pals kiosk beside the auto pay machines at selected locations (refer to Q12).
Step 3: Insert your Sunway Pals card into card holder.
Step 4: Select on pay parking and key in your car plate number.
Step 5: Select on pay and pay with your Sunway Pals parking credits.

Sunway Smart Parking is available at the following locations:

Sunway Pyramid:

• G Floor (Red Zone)

• F Floor (Red Zone)

• CP2 (Orange Zone)

• B1 (Blue Zone)

Sunway Pyramid Hotel:

B3

Sunway Resort Hotel & Spa:
Level 11

Sunway Pinnacle:
LB1B

No, there is no surcharge when using this card.

A minimum balance of RM10 parking credit must be available in your card to enter parking.

The balance can be checked at Sunway Pals kiosks at selected locations (refer to Q12).

Step 1: Visit Sunway Pals kiosk beside the auto pay machines at selected locations (refer to Q12).
Step 2: Insert Sunway Pals card into card holder.
Step 3: Check balance on screen.
Step 4: Insert notes to top up.
Step 5: Remove card.

We accept the denomination of RM5, RM10, RM50 & RM100.

Yes, you can get a receipt by pressing the receipt button on the kiosk.

No, you will not earn Pals Points upon parking credit top up.

Yes, Pals Points can be converted into parking credit under certain conditions.

You can convert your Pals Points into parking credit by visiting the Sunway Pals membership counters located at The World of Sunway at the following locations: https://sunwaypals.com.my/contact

Pals Points parking conversion must be in the denomination of 1,000 Pals Points while maintaining a minimum balance of 1,000 Pals Points in the account.

Example:
Points available in your account: 10,500 points
Min points to retain in account: 1,000 points
Points balance: 10,500 – 1,000 = 9,500 points
Convertible points: 9,000 (denomination of 1,000 points)
Parking credit: RM90
Final point balance: 1,500 points

Parking credit is non-transferable.

The converted points are non-refundable and cannot be converted into cash, unless otherwise stated.

For parking credit refund, please proceed to Sunway Pals membership counter and fill a refund form. A processing fee of Ringgit Malaysia Six (RM6.00) will be levied before the final balance is refunded. Our counters are located at The World of Sunway at the following locations: https://sunwaypals.com.my/contact

No, only a Sunway Pals card featuring the Mobile Money logo can be used for the parking feature.

If you lose your card, report it to any of the Sunway Pals membership counters in person, by email or phone call. You can find the contact details here: https://sunwaypals.com.my/contact

Please proceed to Sunway Pals membership counters to get a refund on the parking credit. Our counters are located at The World of Sunway at the following locations: https://sunwaypals.com.my/contact

If you have an inquiry, you may email us at [email protected] or contact any Sunway Pals membership counters listed here https://sunwaypals.com.my/contact.

If any of the above occurs, report it to any of the Sunway Pals membership counters in person, by email or phone call. You can find the contact details here: https://sunwaypals.com.my/contact

A replacement card will be issued for RM6.00 at any of the Sunway Pals membership counters located at the following locations:

- The World of Sunway, G1.96, Sunway Pyramid
- The World of Sunway, L1.27, Sunway Putra Mall
- The World of Sunway, LOT1.21 Sunway Velocity Mall
- The World of Sunway, LG20, Sunway Carnival Shopping Mall

Sunway Pals will transfer the information and Pals Points to the replacement card.

Emails will only be received by members who gave their consent.

Use the 'Forgot Password' function at member login page of the Sunway Pals website or Pals For Life mobile app to reset your password.

You can change your password/PIN by logging in to the Sunway Pals website or Pals For Life mobile app and use the 'Update Password' and 'Update PIN' / 'Change Password' and 'Change PIN' functions.

The password is for account access while the PIN is for redemption purposes.

Step 1: Present your Sunway Pals card or Pals For Life mobile app during your purchase.
Step 2: Enter the desired amount of Pals Points to be redeemed.
Step 3: Key in the 6-digit personal identification number (PIN).
Step 4: Settle any payment balance, if any.

Yes, you need a PIN in order to perform redemption.

Yes, for every RM1.00 worth of Pals Points redeemed, you will get 1 Pals Point, unless stated otherwise.

No, Pals Points redeemed are non-returnable and non-refundable.

You can redeem any amount up to the total receipt value and subject to merchants' terms and conditions.

No, Pals Points are not redeemable for the parking fee.

To collect Pals Points, present your Sunway Pals card or Pals For Life mobile app when making payment at participating merchants' outlets.

The Pals Points is calculated at every RM1.00 spent = 1 Pals Point, unless otherwise stated.

No, awarded Pals Points will be floating for 3 calendar days from the date of purchase before it becomes active and ready for usage.

You can check your floating and balance Pals Points at:

a) Sunway Pals website at: https://go.sunwaypals.com.my/
b) Sunway Pals membership counters located at The World of Sunway at the following locations: https://sunwaypals.com.my/contact
c) Download Pals For Life mobile app on the Apple App Store, Google Play, and Huawei App Gallery
d) Sunway Pals merchants during purchase transaction (limited check for points balance only)

You can check your floating and balance Pals Points at:

Sunway Pals Website:
Step 1: Log in to your Sunway Pals account.
Step 2: Go to the 'Loyalty Transaction' tab.
Step 3: Check your points balance and floating points.

Pals For Life Mobile App:
Step 1: Log in to your Pals For Life mobile app.
Step 2: Go to the 'Loyalty' function and select the 'My Points' tab.
Step 3: Check your points balance and floating points.

Your Pals Points will be valid to redeem for 24 months from the date of purchase or upon membership termination.

You can check your Pals Points expiry at:

Sunway Pals Website:
Step 1: Log in to your Sunway Pals account.
Step 2: Go to the 'Loyalty Transaction' tab.
Step 3: Check your points expiring for the month and coming 2 months.

Pals For Life Mobile App:
Step 1: Log in to your Pals For Life mobile app.
Step 2: Go to the 'Loyalty' function and select the 'My Points' tab.
Step 3: Check your points expiring for the month and coming 2 months.

No, you can't collect Pals Points from previous purchases or backdated receipts.

No, Pals Points from the same purchase/receipt can only be awarded to ONE member only.

No, the Pals Points are non-transferable.

This is subjected to merchant's decision and their terms and conditions.

No, there's no minimum Pals Points amount that needs to be maintained in your account.

If your Pals Points balance is displaying incorrectly, please report it to any of the Sunway Pals membership counters in person, by email or phone call. You can find the contact details here: https://sunwaypals.com.my/contact. If the points displayed is incorrect due to a transaction, please bring your proof of purchase.

This will be subjected to merchant's terms & conditions and approval.

You may collect vouchers on the Pals For Life mobile app by:

Step 1: Log in to your Pals For Life mobile app.
Step 2: Go to the 'Vouchers' tab at the top to view all the available vouchers.
Step 3: Collect your desired voucher under the ‘vouchers’ tab. The voucher will be stored in your voucher wallet and ready for redemption.

You may redeem collected vouchers on the Pals For Life mobile app by:

Step 1: Log in to your Pals For Life mobile app.
Step 2: Go to the 'Vouchers' tab and select 'My Voucher Wallet' at the bottom of the screen to view all your collected vouchers.
Step 3: Select the voucher you wish to redeem and present the QR code to the cashier upon payment.
Step 4: Key in your 6-digit personal identification number (PIN) to confirm your redemption.

Sunway Pay is a consolidated payment platform that allows members to make payment via our Pals for Life mobile app at participating Sunway Pay merchants. Ditch the hassle of juggling with cash or swipping cards!

Sunway Pay is a consolidated cashless mobile payment method. It is a quick and hassle free payment method where you won't need to juggle with any cash and loose change. All you need is your mobile phone and the Pals for Life mobile app. You also get an instant access to all our ongoing promotions and rewards.

Each Pals for Life mobile app user will only be able to access ONE (1) Sunway Pay account. Your Sunway Pay account is automatically enabled under your Pals For Life account.

If you would like to edit your name, location, birthday and gender, you may do so directly from your Pals For Life mobile app. 

However, to edit your email and phone number, our customer service will assist you at our The World of Sunway Counter at any of the following locations:

- G1.96, Sunway Pyramid
- L1.27, Sunway Putra Mall
- LOT1.21, Sunway Velocity Mall
- LG20, Sunway Carnival Shopping Mall

1) Find this Sunway Pay QR at the cashier.

2) Scan the QR code by tapping the [   ] icon on the Pals For Life mobile app homepage.
3) Enter the RM amount. Please ensure the correct amount is entered in order to proceed.

If you have not registered your preferred payment method, you would be prompted to do so.

Member may make payment via credit card, debit card, e-wallet or online banking.

For credit card/debit card: 
Click on the 'Payment' function and select 'Add new credit/debit card' to register your card. You will be prompted with an OTP (one-time-password) for RM1.00 pre-authorisation charge. This RM1.00 will be refunded to you within the same day after the card has been successfully added. 

For e-wallets and online banking:
Click on the 'Payment' function and select any e-wallet or online banking of your choice and set it as your primary payment method. When you slide to pay, the app will redirect you to your payment operator i.e. e-wallet or online banking page. Please proceed with the payment process at the designated payment operator and return to the Pals for Life app by clicking to 'Return to Merchant' once payment is completed.

Click on the 'Activity' function in the Pals For Life mobile app and select the 'payment' tab to view your Sunway Pay transaction history.

Users will receive an email confirmation for every transaction made.

Click on the 'Payment' function and select 'remove card' at the bottom of the screen.

No, you would not be able to reload your e-wallet using the app. You would have to do so via your respective e-wallet platform.

You can't pay with Sunway Pay if:

i) you have insufficient funds in your e-wallet chosen
ii) your card is not supported i.e. AMEX
iii) OTP no. was keyed in wrongly

Refund requests would have to be taken directly with the individual merchant outlet.

Just look out for the Sunway Pay acceptance signage at participating stores.

Sunway Pay is accepted at these merchants: https://sunwaypals.com.my/promotions/go-cashless-with-our-new-sunway-pay-feature

Yes, all you have to do is share your personal referral code & you will get rewarded whenever your friends or family register as a Sunway Pals member.

No, Pals Points will not be awarded automatically unless specified.

Flash your Sunway Pals card or Pals for Life mobile app to the cashier after making payment with any Sunway Pay payment method to collect Pals Points at participating Pals merchants.

Yes, all legal registered business in Malaysia can register for Sunway Pay services.

A Merchant Discount Rate (MDR) fee will be charged to merchants upon each Sunway Pay usage. The fee amount depends on the type of payment that the user chooses.

Merchants can refer to their Sunway Pals account manager for the detailed MDR rates. There is no other monthly or maintenance charges.

Yes, all your payment details are securely stored and will not be disclosed to any unauthorized third party.

If you have an inquiry, you may contact us at:

Email: [email protected]
Phone: 03-56333988
(10AM to 10PM daily)

More ways to redeem your Pals Points! You can now redeem your Pals Points for e-Points or e-Deals via our Pals For Life mobile app.

e-Redemption is only available in our Pals For Life mobile app. Under the 'Home' page, simply select the 'e-Redemption' icon under Services. It can also be found under the 'Rewards' and 'Loyalty' page.

Select your desired e-Points or e-Deals and click 'Redeem Now' and enter your 6-digit redemption PIN. The points will be instantly deducted from your account.

You will be able to view your Pals Points balance at the top of the e-Redemption page or at the bottom of your selected e-Points or e-Deals page.

You may purchase additional Pals Points through our e-Gift Card service here: https://sunwaypals.com.my/promotions/rm10-e-gift-card 

No, there is no additional cost if you redeem your Pals Points through e-Redemption. It is the same as your usual redemption at our participating Pals merchant outlets; every 100 Pals Points can be redeemed for RM1 worth.

No, no Pals Points will be awarded for e-Redemptions.

Your redeemed e-Points or e-Deals will be stored in your 'Rewards Wallet' under the 'e-Redemption' tab.

You will be able to check your Transaction History for e-Redemptions on the 'Activity' page under Loyalty.

e-Points can be applied when you pay with Sunway Pay to instantly reduce your total bill at Sunway Pay merchants.

No, e-Points are not transferrable to any other Pals accounts and can only be used within the same account.

Yes, the e-Points will expire after 60 days. There is strictly no extensions or refunds for any expired e-Points.

For refund e-Points due to sales cancellation, if your e-Points has not expired, the original expiry date will still apply.

If your e-Points has already expired when the transaction cancellation (refund/void) take place, your e-Points validity will be extended by 3 calendar days.

Yes, e-Points will be refunded to your Rewards Wallet if the approved transaction is cancelled.

No, any additional balance e-Points after payment will not be refunded.

e-Points can be used when you pay with Sunway Pay at these Sunway Pay merchants: https://sunwaypals.com.my/promotions/go-cashless-with-our-new-sunway-pay-feature

Simply apply the e-Points when you pay with Sunway Pay with our Pals For Life mobile app.
Step 1: In the 'Home' page, click the scan QR icon under 'Pay'.
Step 2: Scan the Sunway Pay QR code at participating merchants to pay.
Step 3: Key in your payment amount and select your desired payment method.
Step 4: Click 'Select e-Points' to apply your desired e-Points.
Step 5: Your payable amount will automatically minus the e-Points applied for a lower total bill.

There will be only ONE (1) e-Point allowed to be used PER transaction.

e-Deals are deals that are specially curated at an exclusive rate or lower price for Pals members only. 

Simply redeem the e-Deals in our Pals For Life mobile app and present it at the respective merchant outlet.
Step 1: In the 'e-Redemption' page, click on 'Rewards Wallet' to view all your e-Redemptions redeemed.
Step 2: Select the e-Deals you wish to utilise.
Step 3: Click 'Use Now' then click 'Ok' on the confirmation pop-up to utilise the e-Deal. DO NOT do this step if you are not at the merchant outlet as the redemption code will expire in 10 minutes.
Step 4: Present the Redemption Code to the cashier staff at the merchant outlet and click 'Done' once completed.
Step 5: Proceed to pay for your purchase at the exclusive lower member price.

Yes, each e-Deals will have its own validity period. You may refer to the respective e-Deals page for the validity period under its Terms & Conditions.

No, e-Deals are not transferrable to any other Pals accounts and can only be used within the same account.

Your e-Deals will be considered utilised and strictly no refund will be provided.

It is a prepaid card with Pals Points to be added in your member account, that comes with 6 denominations:

It can be redeemed to offset your purchases at over 1,000 Sunway retail outlets and selected Sunway businesses with just a few clicks away from your Pals For Life app! 

The e-Gift Card is the perfect way to gift your friend, family or corporate customer especially on special occasions like birthdays, graduations, festive and all other gift-giving occasions. It provides the flexibility and freedom for recipient to purchase products / services from participating retail outlets.

You may purchase the e-Gift Card for own use if you require more or running low in Pals Points to redeem items at Pals merchants, Sunway businesses or even e-redemption, you can purchase the e-Gift Card to get instant points into your Pals account!

e-Gift Card is available in Pals For Life mobile app. 

Simply select your preferred e-Gift Card design, recipient(s), e-Gift Card value and quantity to proceed with payment through Sunway Pay in Pals For Life mobile app.

Yes, there will be a small processing fee and/or SMS fee incurred based on each e-Gift Card value. 

You can notify the recipient via email or SMS method during the purchase process. 

You are allowed to purchase MAXIMUM 5 e- gift cards PER transaction. If you would like to purchase more, kindly make another transaction. 

All recipients will receive the same card design if the cards were purchased within the same transaction.

Yes, you are able to send a personalized message within a 100-characters limit for email notification method only.

Yes.

Upon a successful purchase, refer to following scenarios:

For Self-purchase: Pals Points will be credited immediately into your Pals account together with a confirmation email sent directly to your registered email linked to Pals account. You may login to your Pals account via website or click refresh button under ‘Activity’ -> ‘Transaction History’ -> ‘Loyalty’ on your Pals For Life mobile app.

For Gift to someone: Recipients will receive notifications (email OR SMS) upon purchase with a 16-digit card number and card code to be added via Sunway Pals website or Pals For Life mobile app.  

Step 1: Launch Pals For Life mobile app, click on “Loyalty”.
Step 2: Click on “Add Card”.
Step 3: Enter 16-digit number.
Step 4: Enter Card Code.
Step 5: Tap/Click “Add Card”.

Yes, the Pals Points will reflect in the total points amount once you have added in to your member account.

Click here to find out the list of Pals merchants you can redeem your Pals Points!
*Note: Please check the individual Pals merchants profile to see if they accept Pals Points Redemption. 

You may also redeem for e-Points to be used at Sunway Pay merchant.

No, all details are to be double checked before proceeding with payment, member has the full responsibility in ensuring the correct details given.

e-Gift Cards are non-refundable, non-transferrable and non-exchangeable for cash.

Click here to find out the list of Pals merchants you can redeem your Pals Points!
*Note: Please check the individual Pals merchants profile to see if they accept Pals Points Redemption.

You may also redeem for e-Points to be used at Sunway Pay merchant.

2 years validity from purchase date.

*Kindly take note we are unable to perform renewals or extension of expired e-Gift Card(s). So use them soon!

Example:

Date of Card Purchased: 23 January 2021
Date Recipient Added Card: 1 February 2021
Points valid till 31 January 2023

No. So, use it once you get them! 

There may be several common reasons on why your card does not work:

·         Gift Card has already been added previously.

·         Card number or card code wrongly keyed in by members. 

For assistance, you may contact/email as below:
Email: [email protected]
Call: 03-56333988

Members from both loyalty programme are able to put their miles or points to better use by widening the array of reward exchanges possible. Hence save their miles and points from expiring. 

With this collaboration, Enrich members are able to exchange their miles to Pals Points to be enjoyed at participating merchants and Sunway Pals members can exchange their Points to Enrich Miles for flights. 

There is 5 points tier for exchange of points, as below:

It will be processed within 14 days.

Your points will be reimbursed within 14 days from points conversion requested date.