MEMBER'S FREQUENTLY ASKED QUESTIONS (FAQs)

  1. How do members receive point award?

    To earn points, present your SUNWAY PALS card or mobile app when making payment at participating merchants' outlets.

  2. How is the point's award calculated?

    The points will be calculated as every RM1.00 spent = 1 point, unless otherwise stated.

  3. Can I use awarded points right away?

    No, the points will be awarded after 3 calendar days from the date of purchase.

  4. Where can I check my points float and balance?

    You can check your points float and balance at the:
    a) SUNWAY PALS website

    b) SUNWAY PALS mobile application
    c) SUNWAY PALS Membership Counter
    d) SUNWAY PALS merchants during purchase transaction (limited check for points balance only)

  5. How do I check my point balance?

    Step 1: Log into your account
    Step 2: Go to 'Transaction History' tab (website) / 'Points' tab (mobile app)
    Step 3: Check your point balance

  6. Can I earn points from previous purchases or backdated receipts?

    No, you can't earn points from previous purchases or backdated receipts.

  7. Are the awarded points transferable to another membership account?

    No, the points are non-transferable.

  8. Can points award be shared for the same purchase/ receipt?

    No, points from 1 purchase/ receipt are for 1 member only.

  9. Can I use SUNWAY PALS card with other credit/ outlet/ loyalty card privileges?

    This will be subjected to merchant's terms & conditions and approval.

  10. What is the validity of the point award?

    The points will be valid to redeem for 24 months from the date of purchase or upon membership termination.

  11. How can I check when my points will expire?

    You can check your points expiry by:
    Website:
    Step 1: Log in to your SUNWAY PALS account

    Step 2: Go to the 'Transaction History' tab (website)
    Step 3: Check points expiring for the month

    Mobile app:
    Step 1: Log in to your app
    Step 2: Go to the 'Points' tab
    Step 3: Tap on the 'Expiring' tab to see your points expiring

    (Note: Points expiring for the month will only be shown one month before your points expires.)

  12. What should I do if my points balance is incorrect?

    If your points balance is displaying incorrectly, please report to the SUNWAY PALS Membership Counter. If the points displayed is incorrect due to a transaction, please bring the proof of purchase.

  13. Is there a minimum points amount to be maintained?

    No, there's no minimum points amount that needs to be maintained in your account.

  14. What happens to my points when I refund my purchase?

    This is subjected to merchant's decision and their terms and conditions.