To earn points, present your SUNWAY PALS card or mobile app when making payment at participating merchants' outlets.
The points will be calculated as every RM1.00 spent = 1 point, unless otherwise stated.
No, the points will be awarded after 3 calendar days from the date of purchase.
You can check your points float and balance at the:
a) SUNWAY PALS website
b) SUNWAY PALS mobile application
c) SUNWAY PALS Membership Counter
d) SUNWAY PALS merchants during purchase transaction (limited check for points balance only)
Step 1: Log into your account
Step 2: Go to 'Transaction History' tab (website) / 'Points' tab (mobile app)
Step 3: Check your point balance
No, you can't earn points from previous purchases or backdated receipts.
No, the points are non-transferable.
No, points from 1 purchase/ receipt are for 1 member only.
This will be subjected to merchant's terms & conditions and approval.
The points will be valid to redeem for 24 months from the date of purchase or upon membership termination.
You can check your points expiry by:
Step 1: Log in to your SUNWAY PALS account
Step 2: Go to the 'Transaction History' tab (website)
Step 3: Check points expiring for the month
Step 1: Log in to your app
Step 2: Go to the 'Points' tab
Step 3: Tap on the 'Expiring' tab to see your points expiring
(Note: Points expiring for the month will only be shown one month before your points expires.)
If your points balance is displaying incorrectly, please report to the SUNWAY PALS Membership Counter. If the points displayed is incorrect due to a transaction, please bring the proof of purchase.
No, there's no minimum points amount that needs to be maintained in your account.
This is subjected to merchant's decision and their terms and conditions.