MEMBER'S FREQUENTLY ASKED QUESTIONS (FAQs)

  1. Do I require a PIN for redemption?

    Yes, you need a PIN in order to perform redemption.

  2. How do I get my PIN?

    Website:
    Step 1: Log in to your SUNWAY PALS account
    Step 2: Go to the 'Update PIN' tab
    Step 3: Key in your SUNWAY PALS account's password & create your 6-digit PIN

    Mobile app:
    Step 1: Log in to your SUNWAY PALS app
    Step 2: Go to the 'Change PIN' tab
    Step 3: Key in your SUNWAY 
    PALS account's password & create your 6-digit PIN

  3. How do I redeem my points?

    Step 1: Present your SUNWAY PALS card/mobile app during your purchase
    Step 2: Enter the desired amount of points to be redeemed
    Step 3: Key in the 6-digit Personal Identification Number (PIN)
    Step 4: Settle any payment balance, if any

  4. How is the points redemption calculated for purchase at participating merchant's outlets?

    The points redemption is calculated as 1 point = RM0.01 on first in, first out basis.

  5. Do I get points for every point redemption?

    Yes, for every RM1.00 redeemed, you will get 1 point, unless stated otherwise.

  6. What is the minimum and maximum amount of points that can be redeemed?

    You can redeem any amount up to the total receipt value and subject to merchants' terms and conditions.

  7. Are the points redeemable against the parking fee?

    No, the points are not redeemable for the parking fee.

  8. Will I be notified when I make a points redemption?

    Yes, if you make a points redemption transaction of 1,000 Pals points & above, you will receive an SMS notification via your registered mobile number. If you don't have a number registered with us, please log in to your Sunway Pals account to update your number.

  9. Are the redeemed points returnable or refundable should a member change or cancel his/ her decision?

    No, the points are non-returnable and non-refundable.