MEMBER'S FREQUENTLY ASKED QUESTIONS (FAQs)

  1. IMPORTANT NOTICE

    Your points are as good as cash. So keep your account password and PIN to yourself and stay secured. Remember, we’ll never call, text or email you to ask for your password or PIN.
    Please ensure that all member information is accurate and up to date in your Sunway Pals Account for a more secure and rewarding experience.
    Member information such as Name, IC/Passport and Email must be updated in your Sunway Pals Account to be eligible to participate in Sunway Pals Campaigns and for verification in cases of any dispute.
  2. How do I change my password/ PIN?

    You can change your password/PIN by logging in to the SUNWAY PALS website/mobile app and use the 'Update Password' and 'Update PIN' / 'Change Password' and 'Change PIN' functions.
    The password is for account access while the PIN is for redemption purposes
  3. What if I forgot my password?

    Use the 'Forgot Password' function at member login page of the SUNWAY PALS website or via SUNWAY PALS mobile app to reset the password.
  4. What should I do if my card is lost/ damaged/ stolen or if I suspect a case of membership identity theft?

    If any of the above occurs, report it to the SUNWAY PALS Membership Counter in person, by email or call customer service. You can get the contact information here.
  5. How do I get a replacement card?

    A replacement card will be issued for RM6.00 at the Sunway Pals Membership Counter, G1.96, Sunway Pyramid or at L1.27, Sunway Putra Mall or at 1F, Sunway Velocity Mall, or at LG20, Sunway Carnival Shopping Mall.
  6. What will happen to my information and points in the old card if I get a replacement card?

    SUNWAY PALS will transfer the information and points to the replacement card.
  7. How do I ensure no spam mail will be received from the SUNWAY PALS program?

    Email will only be received by members who gave their consent.
  8. Where should I direct my concerns or queries in general?

    If you have an inquiry, you may contact the SUNWAY PALS Membership Counter or email us at sunwaypals@sunway.com.my.