MEMBER'S FREQUENTLY ASKED QUESTIONS (FAQs)

  1. What is Sunway Pals and Enrich Miles points exchange programme?

    Members from both loyalty programme are able to put their miles or points to better use by widening the array of reward exchanges possible. Hence save their miles and points from expiring. 

  2. What are the benefits of this points exchange programme?

    With this collaboration, Enrich members are able to exchange their miles to Pals Points to be enjoyed at participating merchants and Sunway Pals members can exchange their Points to Enrich Miles for flights. 

  3. How do I convert Pals Points and Enrich Miles?
    a)                  Enrich Miles to Pals Points:

                         Visit here for more info.

    b)                  Pals Points to Enrich Miles:

                          i.                    Login to your Pals member account here.

                          ii.                   Select ‘Points Exchange’ tab.

                          iii.                 Key in required details. *Please fill in your Enrich Miles member ID starting with 'MH' and 
                                                followed by 9 digits of your member ID. (e.g., MH123456789)

  4. How many Pals Points/Enrich Miles can I convert?

    There is 5 points tier for exchange of points, as below:

                     Sunway Pals Points to Enrich Miles

    Pals Points

    Enrich Miles

    2000

    700

    3000

    1050

    4000

    1400

    5000

    1750

    6000

    2100

                    Enrich Miles to Sunway Pals Points

    Enrich Miles

    Pals Points

    1100

    2000

    1375

    2500

    1650

    3000

    2200

    4000

    2750

    5000

  5. When will I receive the converted Pals Points/Enrich Miles after submitted?

    It will be processed within 14 days.

  6. What happens if my points conversion is unsuccessful?

    Your points will be reimbursed within 14 days from points conversion requested date.

  7. Who should I contact to assist on failed conversion?
    a)      Enrich Miles to Pals Points: Contact +60 3 7843 3000 or email enrich@malaysiaairlines.com 

    b)      Pals Points to Enrich Miles: Contact customer service at 03-56333988 or email 
              sunwaypals@sunway.com.my